Parts Specialist
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Parts Specialist
Store 00109 Raytown MO Category Stores Job Id R59344 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist-1
Store 00109 Raytown MO Category Stores Job Id R92348 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 04079 El Dorado Springs MO Category Stores Job Id R63789 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 04068 Nevada MO Category Stores Job Id R88782 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 01577 Warsaw MO Category Stores Job Id R50377 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 01577 Warsaw MO Category Stores Job Id R50381 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 01930 Greenfield MO Category Stores Job Id R75959 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 04043 Bolivar MO Category Stores Job Id R95561 Job Type Part time Remote Not Remote Posted Date 12/13/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 06667 Peculiar MO Category Stores Job Id R83819 Job Type Part time Remote Not Remote Posted Date 12/10/2024
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related...
Jobseekers Also Viewed
-
Parts Specialist
Category Stores Job Id R48880 Job Type Full time Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO
-
Delivery Specialist
Category Stores Job Id R45521 Job Type Full time Posted Date 12/10/2024
Compensation Pay Range:$14.00 - $22.00The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performa
-
Parts Specialist
Category Stores Job Id R54903 Job Type Part time Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO
-
Parts Specialist
Category Stores Job Id R60674 Job Type Full time Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO