![](https://cdn.phenompeople.com/CareerConnectResources/OAPOAPUS/images/JobSearchHeaders-Phenom1-1705699092030.jpg)
Parts Specialist
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
![loading](https://cdn.phenompeople.com/CareerConnectResources/OAPOAPUS/en_us/desktop/assets/images/loader.gif)
Profile recommendations
Similar Jobs
-
Parts Specialist
Store 02020 Nashville TN Category Stores Job Id R104753 Job Type Full time Remote Not Remote Posted Date 02/11/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 02020 Nashville TN Category Stores Job Id R90798 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 01031 Nashville TN Category Stores Job Id R55890 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 01031 Nashville TN Category Stores Job Id R55893 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 00917 Nashville TN Category Stores Job Id R62680 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 00917 Nashville TN Category Stores Job Id R97982 Job Type Full time Remote Not Remote Posted Date 01/03/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 00905 Nashville TN Category Stores Job Id R101670 Job Type Full time Remote Not Remote Posted Date 01/28/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist-1
Store 06600 Nashville TN Category Stores Job Id R105062 Job Type Full time Remote Not Remote Posted Date 02/12/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 04014 Nashville TN Category Stores Job Id R10130 Job Type Full time Remote Not Remote Posted Date 12/10/2024
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related...
Jobseekers Also Viewed
-
Assistant Store Manager
Category Stores Job Id R77896 Job Type Full time Posted Date 12/10/2024
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s ab
-
Parts Specialist
Category Stores Job Id R81148 Job Type Full time Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.Bilingual c
-
Retail Service Specialist
Category Stores Job Id R72374 Job Type Full time Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ma
-
Delivery Specialist
Category Stores Job Id R94422 Job Type Full time Posted Date 12/09/2024
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O
-
Delivery Specialist
Category Stores Job Id R85326 Job Type Full time Posted Date 12/10/2024
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O