Installer Service Specialist
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Work with installers/professional customers to develop sales relationships.
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong background in mechanics.
Above average communication skills.
Desired:
Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Installer Service Specialist
Store 03911 Anchorage AK Category Stores Job Id R76665 Job Type Full time Remote Not Remote Posted Date 12/10/2024
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...
-
Retail Service Specialist
Store 03106 Fairbanks AK Category Stores Job Id R112931 Job Type Full time Remote Not Remote Posted Date 03/21/2025
Fluency in multiple languages (Spanish is highly desired). The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, an...
-
Delivery Specialist
Store 03106 Fairbanks AK Category Stores Job Id R110235 Job Type Full time Remote Not Remote Posted Date 03/11/2025
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. Operate company vehicles to deliver parts an...
-
Delivery Specialist
Store 03105 Fairbanks AK Category Stores Job Id R111605 Job Type Full time Remote Not Remote Posted Date 03/19/2025
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. Operate company vehicles to deliver parts an...
-
Retail Service Specialist
Store 06892 Anchorage AK Category Stores Job Id R114767 Job Type Full time Remote Not Remote Posted Date 03/31/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 03086 Anchorage AK Category Stores Job Id R110543 Job Type Full time Remote Not Remote Posted Date 03/11/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 03911 Anchorage AK Category Stores Job Id R113214 Job Type Full time Remote Not Remote Posted Date 03/24/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 03107 Anchorage AK Category Stores Job Id R78525 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 03107 Anchorage AK Category Stores Job Id R78532 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
Jobseekers Also Viewed