Retail Service Specialist
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Retail Service Specialist
Store 02433 Mesquite TX Category Stores Job Id R41926 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 00888 Dallas TX Category Stores Job Id R41904 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 02358 Dallas TX Category Stores Job Id R32409 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 01660 Arlington TX Category Stores Job Id R41516 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 06268 Arlington TX Category Stores Job Id R37615 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 04898 McKinney TX Category Stores Job Id R18615 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 02016 Bryan TX Category Stores Job Id R11165 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 00554 Fort Worth TX Category Stores Job Id R37713 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Retail Service Specialist
Store 06003 Buffalo TX Category Stores Job Id R88120 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
Jobseekers Also Viewed
-
Merchandising Specialist
Category Stores Job Id R65616 Job Type Full time Posted Date 12/10/2024
The Merchandising Specialist will keep front sales floor/showroom area stocked, fronted, and clean. The Specialist will also complete sales preparations, greet customers on sales floor, and ensure the
-
Delivery Specialist
Category Stores Job Id R44181 Job Type Part time Posted Date 12/10/2024
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O
-
Parts Specialist
Category Stores Job Id R102196 Job Type Part time Posted Date 01/31/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.Bilingual c
-
Delivery Specialist
Category Stores Job Id R87818 Job Type Part time Posted Date 12/10/2024
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O
-
Retail Service Specialist
Category Stores Job Id R41926 Job Type Full time Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ma