Retail Service Specialist

Location East Cleveland, Ohio, United States of America Category Stores Job Id R56390 Job Type Full time Not Remote Posted Date 12/10/2024
JOB DESCRIPTION

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

ESSENTIAL JOB FUNCTIONS

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired:

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

  • Competitive Wages & Paid Time Off

  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One

  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

  • Team Member Health/Wellbeing Programs

  • Tuition Educational Assistance Programs

  • Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Get notified for similar jobs

You'll receive updates once a week

Get tailored job recommendations based on your interests.

Similar Jobs

  • Retail Service Specialist

    Store 05994 Cleveland OH Category Stores Job Id R81424 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 05850 Cleveland OH Category Stores Job Id R95233 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 05850 Cleveland OH Category Stores Job Id R96127 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 05850 Cleveland OH Category Stores Job Id R94066 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 03999 Cleveland OH Category Stores Job Id R94565 Job Type Full time Remote Not Remote

    Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night...

  • Retail Service Specialist

    Store 03964 Cleveland OH Category Stores Job Id R84522 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 03964 Cleveland OH Category Stores Job Id R81073 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 03307 Cleveland OH Category Stores Job Id R73995 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

  • Retail Service Specialist

    Store 04819 Boardman OH Category Stores Job Id R79689 Job Type Full time Remote Not Remote

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...

No recommendations found

Jobseekers Also Viewed

  • Parts Specialist

    Category Stores Job Id R77654 Job Type Full time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.​Bilingual c

  • Parts Specialist

    Category Stores Job Id R45100 Job Type Full time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO

  • Parts Specialist

    Category Stores Job Id R40439 Job Type Part time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO

  • Installer Service Specialist

    Category Stores Job Id R33749 Job Type Full time

    Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...

  • Assistant Store Manager

    Category Stores Job Id R79247 Job Type Full time

    Compensation Pay Range:$16.00 - $24.50The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.  Additional compensation includes annual, quarterly performa

No recommendations found