Assistant Store Manager

Location Columbus, Ohio, United States Category Stores Job Id R57357 Job Type Full time Not Remote Posted Date 12/10/2024

JOB DESCRIPTION

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

ESSENTIAL JOB FUNCTIONS

Lead the store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)

Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.

Make sure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.

Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.

Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired:

Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

  • Competitive Wages & Paid Time Off

  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One

  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

  • Team Member Health/Wellbeing Programs

  • Tuition Educational Assistance Programs

  • Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

Get notified for similar jobs

You'll receive updates once a week

Get tailored job recommendations based on your interests.

Similar Jobs

  • Assistant Store Manager

    Store 02404 Columbus OH Category Stores Job Id R76496 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 01877 Columbus OH Category Stores Job Id R77082 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 02318 Columbus OH Category Stores Job Id R68002 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 02062 Columbus OH Category Stores Job Id R66159 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 05639 Gahanna OH Category Stores Job Id R35736 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 05627 Grove City OH Category Stores Job Id R48805 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 02294 Akron OH Category Stores Job Id R69450 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 04570 Gallipolis OH Category Stores Job Id R43460 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

  • Assistant Store Manager

    Store 04560 Canfield OH Category Stores Job Id R65714 Job Type Full time Remote Not Remote

    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...

No recommendations found

Jobseekers Also Viewed

  • Delivery Specialist

    Category Stores Job Id R92975 Job Type Full time

    The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O

  • Parts Specialist

    Category Stores Job Id R65773 Job Type Full time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO

  • Parts Specialist

    Category Stores Job Id R51187 Job Type Full time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.ESSENTIAL JO

  • Parts Specialist

    Category Stores Job Id R90694 Job Type Part time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.​Bilingual c

  • Parts Specialist

    Category Stores Job Id R95049 Job Type Full time

    The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...

No recommendations found