Installer Service Specialist
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Installer Service Specialist
Store 03027 Denver CO Category Stores Job Id R105738 Job Type Full time Remote Not Remote Posted Date 02/14/2025
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...
-
Installer Service Specialist
Store 03027 Denver CO Category Stores Job Id R106078 Job Type Full time Remote Not Remote Posted Date 02/18/2025
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...
-
Installer Service Specialist
Store 03790 Queen Creek AZ Category Stores Job Id R26001 Job Type Full time Remote Not Remote Posted Date 12/10/2024
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...
-
Installer Service Specialist
Store 02656 Tucson AZ Category Stores Job Id R29765 Job Type Full time Remote Not Remote Posted Date 12/10/2024
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...
-
retail sales specialist
Store 03559 Peoria AZ Category Stores Job Id R35392 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The Assistant Manager will be expected to lead the store team mem...
-
Retail Service Specialist
Store 02716 Albuquerque NM Category Stores Job Id R15457 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Merchandising Specialist
Store 03215 Taos NM Category Stores Job Id R114053 Job Type Full time Remote Not Remote Posted Date 03/27/2025
The Merchandising Specialist will keep front sales floor/showroom area stocked, fronted, and clean. The Specialist will also complete sales preparations, greet customers on sales floor, and ensure the...
-
Merchandising Specialist
Store 01008 Lubbock TX Category Stores Job Id R114724 Job Type Full time Remote Not Remote Posted Date 03/31/2025
The Merchandising Specialist will keep front sales floor/showroom area stocked, fronted, and clean. The Specialist will also complete sales preparations, greet customers on sales floor, and ensure the...
-
Merchandising Specialist
Store 05898 Denver City TX Category Stores Job Id R54498 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Merchandising Specialist will keep front sales floor/showroom area stocked, fronted, and clean. The Specialist will also complete sales preparations, greet customers on sales floor, and ensure the...
Jobseekers Also Viewed
-
Delivery Specialist
Category Stores Job Id R98308 Job Type Full time Posted Date 01/06/2025
Compensation Pay Range:$14.81 - $19.00The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performa
-
Parts Specialist
Category Stores Job Id R84397 Job Type Full time Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.Bilingual c
-
Retail Service Specialist
Category Stores Job Id R72382 Job Type Full time Posted Date 08/16/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ma
-
Assistant Store Manager
Category Stores Job Id R18514 Job Type Full time Posted Date 12/10/2024
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s ab
-
Retail Service Specialist
Category Stores Job Id R91315 Job Type Full time Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ma