Parts Specialist
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Parts Specialist
Store 02024 Smithville MO Category Stores Job Id R97162 Job Type Full time Remote Not Remote Posted Date 01/28/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
parts Specialist
Store 04068 Nevada MO Category Stores Job Id R51463 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Parts Specialist
Store 00851 Pleasant Hill MO Category Stores Job Id R111621 Job Type Full time Remote Not Remote Posted Date 03/20/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Parts Specialist
Store 00212 Topeka KS Category Stores Job Id R85502 Job Type Part time Remote Not Remote Posted Date 12/10/2024
Fluency in multiple languages (Spanish is highly desired). The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, an...
-
Parts Specialist
Store 00144 Coffeyville KS Category Stores Job Id R99453 Job Type Full time Remote Not Remote Posted Date 01/10/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Parts Specialist
Store 00330 Des Moines IA Category Stores Job Id R61364 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Parts Specialist
Store 00188 Enid OK Category Stores Job Id R80253 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Parts Specialist
Store 00271 Lawton OK Category Stores Job Id R89892 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
-
Parts Specialist
Store 02490 Fox Lake IL Category Stores Job Id R91257 Job Type Full time Remote Not Remote Posted Date 01/07/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...
Jobseekers Also Viewed
-
Delivery Specialist
Category Stores Job Id R91594 Job Type Full time Posted Date 12/10/2024
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O
-
Delivery Specialist
Category Stores Job Id R71867 Job Type Full time Posted Date 12/10/2024
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O
-
Parts Specialist
Category Stores Job Id R88888 Job Type Full time Posted Date 12/10/2024
Compensation Pay Range:$16.00 - $22.00The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performa
-
Parts Specialist
Category Stores Job Id R92211 Job Type Full time Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.Bilingual c
-
Retail Service Specialist
Category Stores Job Id R63546 Job Type Full time Posted Date 12/10/2024
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ma