Parts Specialist
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Share job link
Get notified for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Parts Specialist
Store 02035 Burlington NC Category Stores Job Id R87930 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 02035 Burlington NC Category Stores Job Id R92008 Job Type Part time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 02035 Burlington NC Category Stores Job Id R33760 Job Type Part time Remote Not Remote Posted Date 12/10/2024
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related...
-
Parts Specialist
Store 02055 Burlington NC Category Stores Job Id R86270 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 02195 Durham NC Category Stores Job Id R102747 Job Type Part time Remote Not Remote Posted Date 02/26/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 06487 Durham NC Category Stores Job Id R108399 Job Type Full time Remote Not Remote Posted Date 03/03/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 06425 Pittsboro NC Category Stores Job Id R101675 Job Type Part time Remote Not Remote Posted Date 02/06/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 06425 Pittsboro NC Category Stores Job Id R103871 Job Type Part time Remote Not Remote Posted Date 02/07/2025
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
-
Parts Specialist
Store 02108 Raleigh NC Category Stores Job Id R60388 Job Type Full time Remote Not Remote Posted Date 12/10/2024
The Parts Specialist will provide all retail and installer customers with a high level of service. Provide excellent service to customers calling the store on the phone by answering all calls accordin...
Jobseekers Also Viewed
-
Installer Service Specialist
Category Stores Job Id R109069 Job Type Full time Posted Date 03/06/2025
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensur...
-
DC Maintenance Specialist I
Category Distribution/Warehouse Job Id R112452 Job Type Full time Posted Date 03/27/2025
Responsible for the basic repair and general facilities and grounds maintenance.ESSENTIAL JOB FUNCTIONSKeep the grounds mowed, weeds pulled from plant beds, trees trimmed, and all trash picked up at a
-
DC Materials Handler - Outbound
Category Distribution/Warehouse Job Id R110146 Job Type Full time Posted Date 03/11/2025
Perform one or more DC outbound functions such as loading, picking, or packing orders for shipment. Operate handheld computers (RF units) and/or voice picking equipment at WMS DCs. Check items off of...
-
DC Materials Handler - Outbound
Category Distribution/Warehouse Job Id R110134 Job Type Full time Posted Date 03/12/2025
Perform one or more DC outbound functions such as loading, picking, or packing orders for shipment. Perform all tasks according to the proper method for the DC-WMS or paperESSENTIAL JOB FUNCTIONSLocat
-
Retail Service Specialist
Category Stores Job Id R82942 Job Type Full time Posted Date 03/11/2025
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. Perform all store opening/closing dutie...